Refund policy

Updated 5 November 2026.

1. Our voluntary refund offer

We want the digital purchase to be clear before you pay. If you change your mind, request a full refund within 14 calendar days of purchase. This voluntary offer also applies if you have already downloaded the PDF. You do not need to demonstrate that you completed an exercise or explain personal financial circumstances.

2. How to request a refund

Email contact@horizonmaple.site with your order number, the email address used at checkout and the title concerned. A short statement that you want a refund is enough. If you cannot find the order number, tell us the approximate purchase date so we can help locate it. Never send a full card number, account password or identity document.

3. Missing or defective files

Tell us promptly if your download link is missing, the file will not open, or the delivered title differs from the description. We can resend the correct file or assist with access, and we will provide the remedy to which you are entitled. You do not have to accept troubleshooting as a condition of exercising a right to a refund. The 14-day voluntary window does not limit rights relating to non-supply, faulty content or inaccurate descriptions.

4. Response and processing

Our support team aims to reply within two business days during the published support hours. If we need information to identify the purchase, we will ask only for what is necessary. An approved refund is issued without undue delay to the original payment method. We aim to submit it within five business days; your bank or payment provider may take additional time to display the credit.

5. Amounts and charges

A full refund returns the amount charged for the affected purchase, including applicable taxes paid on it. We do not charge a restocking or administration fee. Currency conversion or a separate charge applied by your own bank is controlled by that provider. Where a partial refund is appropriate and agreed, we will explain the amount before processing it.

6. Duplicate or unintended purchases

If you accidentally buy the same title twice, contact us with the relevant order details. We will review the duplicate and arrange the appropriate refund. Each purchase is one-time; catalogue products do not create an ongoing subscription. If a charge is unfamiliar, contact us so we can identify it while you retain all rights to contact your payment provider.

7. Horizon price options

The standalone Horizon booklet has six price options. Every option delivers the same file, with no extra content, access or service at a higher price. The refund offer applies to the amount actually paid. If you selected a price unintentionally, contact us rather than buying again to try to correct it.

8. Use after a refund

A refund ends the personal-use licence for the refunded purchase. Please delete stored copies and do not distribute them. You do not need to post back a physical item because none was supplied. This request does not remove your ability to keep records reasonably needed for a complaint or to exercise a legal right.

9. Mandatory consumer protections

Nothing in this policy excludes mandatory consumer rights, rights concerning non-conforming digital content, or any longer period or remedy that applies to you. We do not treat downloading as automatically removing every refund right. If a policy term conflicts with an applicable mandatory rule, that rule prevails. Ask us for assistance if you believe the remedy offered does not address the problem.

Contact

Horizon is operated by CUSTACUP LLC, 11500 Sukdu Way, Anchorage, AK 99515, United States. Website: https://horizonmaple.site. Email: contact@horizonmaple.site. Phone: +1 415-645-3564. Support hours: Monday to Friday, 09:00–17:00 America/Los_Angeles; target reply within two business days.