Shipping policy

Updated 5 November 2026.

1. Digital format

Horizon sells PDF guides and workbooks. No physical book, parcel, printed workbook or other tangible item is included. Product images illustrate the digital edition. There are no shipping charges for these digital products and no courier tracking number. A delivery address is not needed for shipment; checkout may request billing information for payment and tax purposes.

2. When delivery happens

Once payment is confirmed, Shopify Digital Products supplies access through the order confirmation and a delivery email sent to the address used at checkout. Most successful payments allow access immediately. A pending, failed or security-reviewed payment may delay release until its status is resolved. We do not promise delivery before payment has been confirmed.

3. Find and save your file

Open the download link and save the PDF to a folder you recognise. Check your spam or junk folder if the email is missing. A mistake in the checkout email address can prevent delivery; contact support with the order details so we can help verify and correct access. Do not place a second order merely because the first email is slow.

4. Compatibility

Use a current PDF reader on a phone, tablet or computer. Files are in English and formatted for comfortable A5 reading or optional personal printing. An internet connection is needed to download; once a copy is saved, reading does not require continuous access to the store. Editable source files, audio editions and video lessons are not included unless a product description explicitly says so.

5. Access assistance

If a link stops working, the file appears damaged or the wrong title arrives, write to contact@horizonmaple.site with the order number, title and a short description of the issue. We aim to respond within two business days. Do not send private financial records or payment credentials. We will help supply the purchased file or provide the applicable remedy.

6. Personal use and changes

You may keep and print the purchased edition for personal use. Sharing download links, resale and public uploads are outside the licence. We recommend saving your own copy; we do not promise perpetual hosting, future editions or a subscription. If a change affects access to content you purchased, contact us for assistance. Consumer protections and the refund policy continue to apply.

Contact

Horizon is operated by CUSTACUP LLC, 11500 Sukdu Way, Anchorage, AK 99515, United States. Website: https://horizonmaple.site. Email: contact@horizonmaple.site. Phone: +1 415-645-3564. Support hours: Monday to Friday, 09:00–17:00 America/Los_Angeles; target reply within two business days.